Smart Communications Customer Service

How to find leads for business?

Preferred channels for customers to contact the company for banks / financial organizations and e-commerce: telephone / SMS, Email, Live Chat, Social Media. Traditional services are also beginning to experience strong competition from cloud services. More and more companies are turning to the cloud to solve customer service problems, preferring cloud services to software and […]

Call your customer now

Another important trend is the widespread use of automation and self-service. Automation of omnichannel services, which has been actively implemented in the last two years, will make it possible to use digital channels more widely and unify processes of customer service. Automated self-service systems provide many customers the opportunity to independently resolve the issue, while […]